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Our Newsletter


Shipping & Returns



Returns Policy

If for any reason you are unhappy with your Solid Sound Music CDs you may return them within 14 days of purchase.  Please return your CDs using a recorded/signed for service and enclose details of your alternative choice and a £2.50 administrative fee.

 

Defective or faulty CDs can also be returned within 14 days of purchase and will be replaced without any additional charge.


You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of returning your Solid Sound CDs, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Solid Sound Music from this website can only be shipped to addresses in the UK and Ireland. Customers in other countries should refer to the www.solid-sound.com website for details of distributors in other European countries.

All items are sent by First Class post and should arrive within 3 working days of the order being placed.